Category: Customization

What Are the Essential Components of a Great Customer Satisfaction Survey?

You’ve decided to measure your customer satisfaction (smart choice) and now you’re wondering what you should include in the survey. Obviously, selecting the right questions is essential if you want to get meaningful results for your efforts. In this article I won’t be able to give you a magic recipe for building your specific survey, […]

Insurance Customer Service Skills & Customer Service Support – Top Insurance Clients

It is very under emphasized the importance of learning customer service skills to maintain top insurance clients. Without customer service support there is no reason for the insurance customer to give an agent additional business or referrals. See how insurance customer service skills apply to your sales. Selling insurance to a new client is never […]

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